AZV, Healthcare Insurance on the Caribbean Island of Aruba, had the vision to transform their traditional interaction and identification method with their customers through a healthcare card into a digital experience. For this, a state-of-the art app was required, providing a digital healthcare card, supported by a solid identification and onboarding process.
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Customer facing mobile app
The customer facing mobile app is published in the Apple App Store and Google Play Store.
Integration Oracle Health Insurance
The app integrated with Oracle Health Insurance, the backoffice system of AZV.
Building the first digital touchpoint with customers, while integrating with the backoffice insurance system in just a couple of months.
A new digital touchpoint with customers
Delivering on a deadline
The idea was clear, however the remaining time to build the required infrastructure was only a couple of months in order to meet the already fixed launch date of December 12th 2019. After consultations with various parties, it became clear that this timeline was not feasible with traditional technologies.
Together with Truston Solutions from the Netherlands, Team Resilience stepped in and delivered a cloud native low-code solution on time. The launch was a big success and thousands of downloads of the new app, both from the Google- and Apple stores, were done immediately after the event.