Driving customer satisfaction through state-of-the-art client portal experience

Innova Energie

Driving customer satisfaction through state-of-the-art client portal experience

  • 1 Month

    Lead time

  • 25+

    Improvements

  • Increase

    Customer Satisfaction

Services

Product development

OutSystems Academy

Changes were made by a graduate from the OutSystems Academy

The Challenge

Reduce the support center workload significantly by improving the customer experience of the customer portal.

arlington-research-nFLmPAf9dVc-unsplash 16x9
Improving the capabilities of the client portal

Innova Energie, a young and innovative energy supplier in the Netherlands, developed an OutSystems based client portal to serve their customers. They were not satisfied though with the remaining workload in their support center and were looking for ways to improve the client portal.

academy certificate 16x9
OutSystems Academy graduate improves client portal

Team Resilience accepted the challenge and delivered a total of 27 improvements in just 4 weeks time. This is especially impressive, since these changes were made by a developer that just left our OutSystems Academy. The changes lead to a dramatic increase of customer satisfaction overnight and a reduction of the workload in their support center.